Frequently Asked Questions (FAQs)

City Bank & Trust Company is committed to answering all your banking needs. Below is a list of FAQs we have complied that may help in answering your question.

Checking Account FAQs

How do I contact Customer Service?

You may contact our Customer Service at:

Our Main Office number is 318-352-4416 with an available operator Monday – Thursday from 8:00 a.m. to 5:00 p.m. and Fridays from 8:00 a.m. to 5:30 p.m.

Our Bookkeeping number is 318-357-3719 with an available operator Monday – Thursday from 8:00 a.m. to 5:00 p. m. and Fridays from 8:00 a.m. to 5:00 p.m.

You can also email Customer Service at

Can I access my account balances by phone?

Yes, you can call City Bank’s Access 24 line at 318-357-3750, 24 hours a day, 7 days a week to get up-to-date account information.

How do I report a lost or stolen Debit Card?

You can report a lost or stolen Debit Card at any time 24 hours a day, 7 days a week by calling 1-800-500-1044.

How do I report Identity Theft?

Click for more information on Identity Theft

What is City Bank & Trust Company’s routing number?

City Bank’s routing number is 111102949.

Are my City Bank & Trust Company deposit accounts FDIC insured?

Yes. All funds in a “non-interest bearing transaction account” are insured in full by the FDIC through December 31, 2012. All other accounts are insured up to $250,000. For more information about FDIC Insurance, visit www.fdic.gov.

How can I sign up to receive my statement through Online Banking?

Once you have signed in to your City Bank Online Banking account, under the Administration tab select “Statement Delivery Preferences.” From this page you can select your statement delivery preference for all your accounts.

What is the minimum opening deposit for a City Bank checking account?

Most of our checking accounts require a minimum opening deposit of $100. View a full listing of checking accounts we offer.

Do you offer an interest-bearing checking account?

Yes. Click to see a full listing of checking accounts we offer

What overdraft services does City Bank provide?

City Bank offers three types of overdraft services.

Savings overdraft transfer – automatically transfers from your savings account to your checking account as needed to prevent overdrafts.

Overdraft Protection – a line of credit that can be accessed to avoid an overdraft in your checking account.

OOP’s – authorizes City Bank to pay ATM transactions as well as everyday debit card purchases, at our discretion, when there are not sufficient funds available in your account. Overdraft fees apply.

What does “current balance” mean?

Current balance is the actual balance on your account. The current balance does not include Overdraft Protection or OOP’s.

What does "available balance" mean?

Available balance is the current balance plus any Overdraft Protection or OOP’s that applies on your account.

Online Banking FAQs

What is Online Banking?

Online Banking is our method of providing banking at your convenience, either at home or while you're away. All you need is access to the Internet.

How do I enroll in Online Banking?

You may enroll for Online Banking today if you have a City Bank checking account. Click here to enroll for Online Banking today.

Is Online Banking safe?

Yes, City Bank Online Banking is equipped with 128 Bit SSL encryption technology to provide a secure communication session to be established between your computer and the online banking server. The site also includes a certificate with Verisign Class 3 Extended Validation.

If my Online Banking is disabled or if I have too many failed logins how can I get it unlocked?

You will be required to contact City Bank at (318) 352-3729 or (318) 352-4416 in order to get the account unlocked. Verbal verification will be required when you call and a temporary password can be issued via email.

Do I have to change passwords regularly?

In order to better secure your accounts, we require passwords to be changed at least once a year.

Is there an Online Banking demo?

Yes, click to view our Online Banking demo.

Do you offer Bill Pay?

Yes, when you sign up for online banking you are automatically enrolled in bill pay. Select the Bill Payment tab and it will take you to the bill pay page.

Mobile Banking FAQs

What is City Bank & Trust Mobile Banking?

Mobile Banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, and find nearest ATM or branch locations.

How much does this service cost?

There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

How do I access Mobile Banking on my phone’s browser?

After successful activation, your phone will receive a text message with your Mobile Banking URL. You can visit the site at any time at https://m.mycitybank.com

Do I need text message or data plan?

Yes, a text message and/or data plan is typically needed, as data usage can become expensive without them. Please check your wireless carrier for more information.

Is it secure?

Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.

What number do I text to access text mobile banking?

Once enrolled text to 49794 to access features of text mobile banking.

What do I do if I forget my username or password?

Call City Bank & Trust at 318-352-4416. Representatives are available to assist Monday – Friday 8:00 a.m. – 5:00 p.m.

What are the shortcut text banking commands?

Click on this link, Text Banking Commands, there will be a list of commands and examples on how to use them.

Can I use multiple mobile devices to access City Bank & Trust Mobile Banking?

Yes, you can use multiple mobile devices to sign on to mobile banking. You can add a device by using the mobile banking website via online banking.

What are some tips to keep my mobile banking experience safe?

Here are some tips and general good practices for banking on your mobile device:

• Download and apply security updates and patches to your mobile browser when they are made available by your wireless provider. These are designed to provide you with protection from known possible security problems
• To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources.
• Do not install pirated software or software from unknown sources
• Limit unauthorized access to your cell phone. To not leave your mobile phone unattended during an open mobile banking session
• Never save your User ID and Password in the mobile phone, in memos, or anywhere on your device
• Always remember to log off properly using the “Sign Off” button when you have completed your mobile banking activities
• Be aware of the potential for fraudulent mobile banking apps

What if my device is lost or stolen?

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your phone. You can also call City Bank & Trust at 318-352-4416 on Monday – Friday from 8:00 a.m. – 5:00 p.m. to disable your phone.